References
"Scott is a master in the field of User Experience. I was Scott's direct supervisor for nearly four years at R1 RCM (acquired VisitPay in 2021) and depended on him for his UX expertise and guidance. Scott worked closely with the product and engineering across a variety or product dimensions to include bringing both new software products to market as well as iterating and advancing an existing product set. Scott drove measurable results that spanned both consumer facing experience and client (agent/customer support) experience. In addition to serving as the UX expert in our business line, Scott also built and mentored a design team that integrated with and supported engineering, product and marketing groups. It was evident that his team had a great deal of respect for Scott, both in terms of his leadership and his expertise. Scott also engaged directly with clients to incorporate them into our design processes - he orchestrated multiple design sessions in different settings with our clients and in turn helped drive new innovation and end user thinking into our ultimate product design.
I trusted Scott a great deal and would hire him again for UX experience and/or leadership role."
Vincent Martino
CPO and Co-Founder of VisitPay
"I had the pleasure of working for Scott for nearly 4 years. Under his management I grew immensely as a UX professional. I’ve honestly never had a manager that was so skilled at developing talent and my professional skillset. Scott made himself available, almost at our will, to always offer help in navigating complex problems—never giving the answer, but helping us find it on our own. He approached his role with patience and encouragement, and always as a team.
As he navigated through a company sale and mergers of groups, he was able to keep our spirits lifted and our minds motivated with his quick-witted humor and thorough communication. I knew what was expected of me and always felt I had a manager who had my back. I would take another job with him any day."
Melissa Hanson
UX Designer III, R1 RCM
"Scott is a passionate and talented UX leader.
I worked with Scott for 4 years as colleagues and then as his direct supervisor, and I benefited from his unwavering commitment to delivering quality patient experiences.
Scott has many tools in his toolkit. In my time working with him at R1, he conducted heuristic evaluations of our and competitors' UI, led user testing, gathered and presented user research through direct interviews, surveys, and observation, hosted design sprints with clients and partners, and created designs for our platform. Regardless of the activity, Scott always comes prepared at the start of the project, remains engaged throughout the process, and delivers valuable outcomes that are easily consumed by business stakeholders.
While his individual contributions are notable, I believe Scott shines brightest as a leader of UX teams. As his direct supervisor, I have been impressed by his commitment to mentoring his direct reports. As with all things he does, he takes a thoughtful and methodical approach, building up skillsets through participation in low-risk UX activities at first with his direct guidance but always leading to more complex and/or risky exercises with the designer in the lead. Ultimately, his team members are able to run UX activities and evaluations independently to inform their designs, with a shared foundation of principles and strategies.
He is determined but unselfish, seeking the best possible outcome for the business and his team. On more than one occasion, Scott and I debated a design decision. While Scott debates passionately, he does not get heated, and he's always willing to hear other perspectives. He never compromises his principles, but he does know when to compromise to keep a project or design moving forward - he doesn't allow "perfect" to be the enemy of "better."
I'm grateful for the opportunity to learn from Scott and will think of him fondly every time I reach for my stack of UI Tenets & Traps cards."
Kristin Burns
Sr. Director of Product Management at R1 RCM
"Scott is an exceptional practitioner in the field of User Experience, and I am grateful to have had him not only as my manager, but also as my mentor.
Scott led the UX team for R1 RCM (VisitPay), with a focus on building strong patient financial engagements for a variety of healthcare systems. His cautionary navigation through the complexities of the financial and healthcare systems was exemplary to exceed industry standards while maintaining the holistic vision of client and patient needs. Scott is an ambassador for the user experience with cross-team communications that bridge gaps between product, developers, and engineers to deliver nothing but an exceptional result that pulls from his innate ability to innovate coupled with his eagerness for problem resolution. He goes well beyond his managerial duties to engage his team in a unifying environment where every member is empowered to deliver their best, while maintaining an approachability that yearns for opportunities to do things better.
Scott earns my highest recommendation, and it was truly a pleasure to work under his guidance."
Anne Dixon
UX Designer II at R1 RCM
"Scott is a very insightful UX professional who brings real value to the team. He's one of those few affable professionals who can walk that thin line between strongly pushing the teams capability for what's best for the user/offering while also keeping the development pace moving forward."
Mark Oberpriller
Senior Advanced User Experience Designer at Honeywell
"Scott is passionate about designing intuitive, usable interfaces to enable a user-centered design culture that focuses on the end‐user. Scott remains clearly focused on the impact to the customer on all his work, successfully prioritizes and manages multiple projects, and delivers superior results. He works tirelessly to develop the best user experience for customers, with a strong focus on the user, their needs, and the needs of the market. I often go to Scott for feedback on reports, insights, and/or UIs as he has that rare ability to identify and state the key insights or issues in a very concise way. Scott is a very valuable, skilled member of our experience design team."
Nancy Wojack
Principal User Experience Researcher at Honeywell
"Scott is an excellent Human Factors Engineer and Design Researcher. His versatility, professional manner, deep knowledge and skillset make him an excellent design partner. Scott and I have worked together to identify user needs, conduct participatory design sessions, run user evaluations and ergonomics studies. Scott has a get-it-done attitude that is sensitive to design details and adds value to all phases of product design & development. I highly recommend Scott!"
Josh Hansen
Industrial Design Manager at SonoSite